Refund Policy
Effective Date: 22/01/2025
At Seashells Property Management, we want you to be satisfied with our services. If you are not fully satisfied, we offer a clear refund policy.
Eligibility for a Refund
Refunds are available under the following circumstances:
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If you are dissatisfied with the cleaning service and notify us within 24 hours after the service is completed, we will assess and potentially re-clean the property free of charge. This is based on circumstances & Communications.
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If the service is canceled more than 48 Hours in advance, we will refund the amount paid, minus any applicable service fees if we are able too.
Non-Refundable Services
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Cancellations made within 24 hours of the service will not be refunded.
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If a service is provided as scheduled and there are no valid complaints about the quality, refunds will not be offered.
How to Request a Refund
To request a refund, please contact us via info.seashellscleaning@gmail.com with your booking reference, name & number and a brief reason for the refund. We will review your request and get back to you within 3-5 working days at most.
Processing of Refunds
Refunds will be processed using the original payment method and may take up to 7 days to appear in your account, depending on your banking method.
Modifications to the Refund Policy
We reserve the right to modify or update this refund policy at any time. Any changes will be communicated to you via our website.
Contact Us
If you have any questions regarding our Refund Policy, please reach out to us at info.seashellscleaning@gmail.com